Workforce Analyst: Helpdesk Operations & Scheduling

PM Consulting is seeking a Workforce Analyst in Metro Manila to support customer support operations. The role involves real-time monitoring, forecasting, scheduling, and analytics to optimize staffing and service levels across various channels. Candidates should have a bachelor's degree in a relevant field and 0–2 years of experience in customer support or workforce management. Key skills include proficiency in WFM tools, CRM platforms, and strong data analysis abilities. This role offers a dynamic opportunity in a fast-paced environment.
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