Workforce Management Director | Dialer & Workforce Strategy Focus

Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus

We’re looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real-time operations. This role plays a critical part in shaping performance for outbound campaigns, ensuring dialer strategy alignment, and elevating service delivery across all channels.

If you’re a strategic thinker with deep WFM expertise, dialer proficiency, and a passion for operational excellence, this is your next big opportunity.

What You’ll Do

Lead WFM Operations Across APAC

• Oversee Forecasting, Scheduling, Staffing, and Real-Time teams to ensure all KPIs—including SLAs, Occupancy, Shrinkage, Adherence, and Calls-to-Forecast—are consistently met or exceeded.

Drive Dialer Strategy & Optimization

• Build and manage dialer strategies to ...