Location
taguig
Job Type
Full-time
Posted
May 31, 2026
Job Description
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Job Description
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Company Equipment, Retirement Plan
Professional Development
Job Training, Professional Development
Job Title: Real Time Analyst Work Setup: 100% Onsite Job Summary: We are looking for a detail‑oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real‑time performance, managing intraday activities, and ensuring service level targets are met. This role plays a critical part in optimizing staffing efficiency, minimizing service level risks, and supporting overall operational performance. Key Responsibilities:- Monitor real-time queues and agent performance to ensure service levels and KPIs are achieved
- Manage in...
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