Workforce Manager

Alorica · Quezon City, Metro Manila, Philippines

Location

Quezon City

Job Type

Full time

Posted

June 05, 2026

Job Description

Key Responsibilities:
Lead workforce management (WFM) functions including forecasting, scheduling, and real-time analysis
Develop short- and long-term staffing plans based on historical data, trends, and business requirements
Monitor intraday performance and implement real-time adjustments to meet service levels and KPIs
Analyze workforce data to identify trends, risks, and opportunities for improvement
Collaborate with Operations, HR, and Finance teams on hiring plans, budgeting, and resource allocation
Ensure adherence to schedules, attendance policies, and productivity standards
Manage WFM tools and systems (e.g., NICE IEX, Verint, Aspect, or similar)
Prepare and present reports on staffing performance, forecast accuracy, and operational efficiency
Lead, coach, and develop WFM team members (RTA, schedulers, planners)
Drive continuous improvement initiatives in workforce processes and t...
        

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